WILL YOU SEND ME A MOCK UP?
we don't typically do mock ups for single pieces. they take extra time, and time is factored into the cost of each piece. it's also hard to mock up something that is a work of art, ya know?
if we are working on a small collection for your school/team/business/friend group, we will do visualizations until we have it just right. speaking of ...
DO YOU DO CUSTOM COLLECTIONS FOR GROUPS?
yep! contact us and let us know what you are thinking. we can work out something and everyone in your crew can order separately and get it shipped directly to them.
HOW LONG DOES IT TAKE TO SHIP?
for ready to ship orders, items are shipped out via USPS between 3-5 business days (though we always try for sooner!)
for custom orders, because of production time and the ability to get goods, plus the current shipping environment, we ask that you plan for 2-3 weeks for production and another week for shipping. honestly, that's on the conservative side, and we aim to have it to you sooner, but better to assume the longest possible scenario when planning your gift or getting excited about mail day.
WHEN IS THE SHOP OPEN?
PUNCH will be open again for a pop up in howard lake, MN, periodically. PUNCH is not a retail location, but a retail experience, meant to be visited when you want to experience a little retail joy + creativity.
on a personal note, i (kelsey) run the shop myself with the help of my daughter (logan, 6). at the end of the day, my family is most important to me, and the years with my two littles (i also have a son, 3) are short so my priority is always watching them grow up. i sincerely appreciate anyone who wants to come and visit us!! you make our day. i also appreciate the understanding that #familyfirst, #familyalways.
you can shop us online, anytime at imwearingpunch.com. shipping is always free!
IF I SEND YOU A PICTURE OF SOMETHING I FOUND ON ETSY/GOOGLE/ELSEWHERE, CAN YOU MAKE IT FOR ME?
i won't completely copy someone else's design and hard work (you should really buy from them! #shopsmall), but if you want to send me pics for inspiration if we are working on a custom piece together, i'm all for it.
WHAT IS YOUR TURNAROUND TIME FOR MESSAGES?
it depends. i try to stay on top of things, but certain times of year will get busy. if you are looking for an experience where you have 24 hour customer service, this won't be it. what you will get is a whole lotta love and creativity in each piece, and we hope that shines through when you receive your order <3
WHAT IS THE RETURN POLICY?
free returns, anytime, unless otherwise noted (our sample sale pieces, for example). honestly, the best thing you can do is love your piece and tell your friends, and if you don't feel that kinda way about it, you can have your money back. i also assume that PUNCH friends are good people, and won't try to game the system.